Refund policy

Preorders
The NalaNest is currently sold as a preorder. You can cancel your preorder any time before your Nest ships from Australia for a full refund, no questions asked. Just email us at hello@nalasleep.com with your order number and we'll cancel it and refund you in full to your original payment method.

After your Nest arrives
Each NalaNest is vacuum sealed in its own carton for hygiene and shipping. Because bedding can't be resold once it has been unsealed and used, we don't offer change of mind returns once the seal has been opened.

If your Nest arrives and you've changed your mind, you can return it within 14 days of delivery as long as it's still sealed in its original packaging. Return postage is paid by you. Once it arrives back to us unopened and in resellable condition, we'll refund the full purchase price.

Faulty or damaged items
If your Nest arrives damaged, faulty or not as described, contact us at hello@nalasleep.com with your order number and a photo. We'll organise a replacement or a full refund, whichever you prefer, and cover any return postage. This doesn't affect your rights under the Australian Consumer Law.

Refund timing
Approved refunds go back to your original payment method within 5 business days. Your bank may take a few extra days to show it.

Questions
Email hello@nalasleep.com and a real person (usually Kiah) will get back to you.